Introduction
HQ Salon Reading ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our salon or use our website.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number when you book an appointment
- Booking Information: Appointment dates, services requested, stylist preferences
- Payment Information: Processed securely through our booking partner Fresha
- Health Information: Allergy information for skin tests prior to colour services
How We Use Your Information
We use your personal information to:
- Process and manage your salon appointments
- Send appointment confirmations and reminders
- Provide the services you have requested
- Maintain records for health and safety purposes (e.g., skin test records)
- Respond to your enquiries and provide customer support
- Improve our services and customer experience
Third-Party Services
We use Fresha as our booking platform. When you book an appointment online, your information is processed according to Fresha's Privacy Policy. We recommend reviewing their policy for details on how they handle your data.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Skin test records are kept for a minimum of 3 years as required by industry regulations.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Request transfer of your information to another service
Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
HQ Salon Reading
2A Northcourt Avenue
Reading, Berkshire, RG2 7HA
United Kingdom